Another factor to consider is making sure the contractor is licensed. You can check your state’s website to see which agency licenses HVAC contractors and usually you can check online that they are licensed. States also keep records of complaints or disciplinary action.
You contractor should have adequate insurance to do work on your property. This includes worker’s compensation insurance. Not all states require it, but be aware of the consequences if your contractor doesn’t have insurance and were to have an accident on your property. Check with your insurance advisor as to what kind of insurance is needed for different kinds of repair jobs.
How long has the HVAC contractor been operating in its current location? The longer the better. Make sure you have a physical address for them and not just a cell number.
Are the contractor’s workers certified? HVAC repair and installation increasingly requires technical knowledge. Some organizations that certify HVAC installers and repairment are:
- NATE - North American Technician Excellence
- HVAC Excellence
- UA Star
- RSES - Refrigeration Service Engineers Society
Your contractor’s membership in a professional association is a sign that they are striving for quality. There are three major associations in the United States:
ASHRAE - American Society of Heating, Refrigerating and Air-Conditioning Engineers
ACCA - Air Conditioning Contractors of America
RSES - Refrigeration Service Engineers Society
When you meet the contractor – are you comfortable with them? You will probably be working with the same company for years assuming you are satisfied with them. Make sure you like them!
Are they reachable in and out of office hours?
Get several references from neighbors, friends, family, at your place of worship, from local small businesses. Also ask the contractor for references and follow up on them. You can also check that the contractor is in good standing with your local Better Business Bureau.
Make your decision not just on price but on value and comfort level.
Make sure the contract includes all the details:
- Beginning and ending dates of the project
- Maximum number of days you will be without heat or air conditioning
- Costs – broken down for labor, equipment, supplies and specifying any eventual extras or upgrades
- Payment terms
- Guarantee of the work (labor)
- Manufacturer’s warranty on the equipment and any and all parts
- Written description of the work